Terms of Use
Welcome to SWEN & Co. By using our website and purchasing our products, you agree to the terms outlined below. We’ve kept everything as clear and transparent as possible so you always know where you stand.
1. About SWEN & Co
SWEN & Co is a UK‑based brand offering organic, vegan and cruelty‑free skincare products. These Terms & Conditions apply to all purchases made through our online store and all use of our website.
2. Using Our Website
You agree to use our website for lawful purposes only. All content — including text, images and product descriptions — is owned by SWEN & Co and may not be copied or reproduced without permission.
3. Product Information
We aim to describe our products accurately, including ingredients, benefits and usage guidance. As our products are handmade in small batches, slight variations in texture, colour or scent may occur — this is part of their natural character.
4. Pricing & Payments
All prices are listed in GBP and include VAT where applicable. Payments are processed securely through trusted third‑party providers. We do not store or have access to your full payment details.
5. Orders & Availability
Once you place an order, you’ll receive a confirmation email. If an item becomes unavailable after purchase, we’ll contact you to arrange a refund or alternative option. We reserve the right to refuse or cancel orders in cases of suspected fraud or incorrect pricing.
6. Shipping
Shipping times and costs are displayed at checkout. Delivery estimates are guidelines and may vary due to courier delays or customs processing. Once dispatched, your order can be tracked using the link provided.
7. Returns & Refunds
You may return unused products in their original condition within 14 days of delivery. Refunds are issued once the item is received and inspected. For full details, please see our Returns & Shipping page.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours with a photo so we can resolve the issue quickly. We will replace the item or offer a refund.
9. Subscriptions & Marketing
If you subscribe to our newsletter or marketing updates, you can unsubscribe at any time. We only send communications you have opted into.
10. Privacy & Data Protection
Your personal information is handled in accordance with our Privacy Policy and UK GDPR. We never sell your data and only share it with trusted service providers who help fulfil your order.
11. Intellectual Property
All branding, product names, images and written content belong to SWEN & Co. You may not reproduce or use them without written permission.
12. Limitation of Liability
Our products are made with natural ingredients, but individual reactions may vary. Always check the ingredient list if you have allergies. SWEN & Co is not liable for misuse of products or allergic reactions.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
14. Contact Us
If you have any questions about these Terms & Conditions, please reach out to our customer care team — we’re always here to help.