Shipping

Where do you ship?

We currently ship across the UK and selected international destinations. You’ll see available options at checkout.

How long will my order take to arrive?

UK orders typically arrive within 2–5 working days. International delivery times vary depending on location and customs processing.

How much is shipping?

Shipping rates are calculated at checkout based on your location and chosen delivery method. We aim to keep costs fair and transparent.

How are orders packaged?

All orders are packed using eco‑friendly, minimal‑waste materials to protect your products and the planet.

Returns

Can I return my order?

Yes. If your item arrives damaged, incorrect or not quite right, you can return it within 14 days of delivery. Products must be unused and in their original condition.

How do I start a return?

Simply contact our customer care team with your order number and reason for return. We’ll guide you through the process and provide the correct return address.

Do you offer exchanges?

Yes. If you’d prefer an exchange rather than a refund, we’re happy to arrange this where stock is available.

What if my product arrives damaged?

If your order arrives damaged, please send a photo within 48 hours so we can resolve it quickly. We’ll replace the item or offer a refund.