Privacy Policy

Your privacy matters to us.

At SWEN & Co, we are committed to protecting your personal information and being transparent about how we collect, use and store it. This policy explains what data we collect, why we collect it and how we keep it safe.

1. Information We Collect

We collect information to process your orders, improve your experience and keep in touch with you. This may include:

- Personal details such as your name, email address and delivery address

- Payment information (securely processed by trusted third‑party providers; we never store card details)

- Order history and customer service interactions

- Website usage data such as pages viewed or items added to your basket

2. How We Use Your Information

We use your information to:

- Process and deliver your orders

- Provide customer support

- Send updates, offers or newsletters (only if you opt in)

- Improve our website, products and services

- Meet legal or regulatory requirements

3. Sharing Your Information

We only share your information with trusted partners who help us run our business, such as:

- Payment processors

- Delivery and courier services

- Email and marketing platforms (for opted‑in communications)

- Website hosting and analytics providers

We never sell your data.

4. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience, remember your preferences and understand how visitors use our site. You can adjust your cookie settings at any time through your browser.

5. How We Protect Your Data

We use secure servers, encryption and strict access controls to keep your information safe. Only authorised team members and service providers can access your data, and only when necessary.

6. Your Rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request corrections or updates

- Ask for your data to be deleted

- Withdraw consent for marketing at any time

- Request a copy of your data

7. Marketing Preferences

We only send marketing emails if you choose to subscribe. You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. Children’s Privacy

Our products and website are not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

10. Contact Us

If you have questions about this policy or want to exercise your data rights, please contact our customer care team.